EXCHANGES AND REFUNDS

RETURNS:

To process a return, you must use the Popup United withdrawal form and send an email letting the seller know that you would like to cancel/return/exchange your order.

The seller will then email you instructions on how the item can returned, once received back, they will then notify you and process your refund via your original payment method (PayPal or credit/debit card)

The product/ items you return must be unworn or in its original condition otherwise the seller may refuse a refund if the item or product is in poor condition.

REFUNDS:

We aim to process all refunds within 14 working days of you returning the items.

Please ensure all items returned meet the above requirements (including all labels are sealed and intact) and we’ll give you an exchange or refund.

SHIPPING COSTS:

The consumer is responsible for any return postage fees unless item is faulty, in that case the Seller will refund the return postage fee.

If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included in the refund. Please read Regulations 2013 for more information.

Once you cancel a purchase the seller will automatically be informed that you have cancelled the order. Once the seller approves the refund, we will refund the money to the account you used to pay.

If you have any disputes please send your purchase confirmation email to info@popupunited.com and we’ll take it from there.